When does my discount start to apply?

Immediately! As soon as your enrollment fee is paid – your discount begins!

What about 2 pets? Do I have to pay an enrollment fee for each?

Yes. However to add an additional pet the enrollment fee itself if discount to $144.95! This then allows for that pet to eligible for the 20% discount.

What if I only pay an enrollment fee for one of my pets?

If only one pet is enrolled then only one pet will receive a 20% discount applied to their part of the invoice.

If I switch hospitals/clinics can I get my enrollment fee back?

No. Enrollment fees are not refundable at anytime.

Is there a discount if I enroll more than one pet?

No. Unfortunately at this time we do not offer a multi-pet discount on enrollment fees.

Is this plan pet insurance?

No. This an in-house plan we developed to help our clients. This plan does not operate like pet insurance and should not replace pet insurance. We always encourage our clients to do research on outside pet insurance to cover their pets.

How will I know when my plan expires?

We will send you a reminder 30 days prior to the discountion of the Pet Health Savings Plan. That way you can always make sure you are covered!

Do I have to renew my plan each year?

Yes. We do not auto renew any plans. Your plan is good for 1 year from the date you sign your contract until the same day the next calendar year. We will send you a reminder 30 days prior to expiration to inform you your plan will be ending.

If you are running a special or promotion will my 20% discount apply on top of the special?

No. We do not allow double discounts to our invoices. You will be happy to know your discount under your plan will always be greater than our specials.

Can my 20% be used on top of my senior discount?

No. We do not allow double discounts to be applied to invoices. Although you’ll be happy to know your 20% discount is greater than the other discounts we offer.

Can I use my 20% on food?

Yes. As long as the pet you are purchasing food for is enrolled in the plan your discount applies.

If I purchase from your online store will my discount apply?

No. This is an in-house plan and unfortunately we cannot apply a 20% discount to online products. We would however be happy to offer you a promo code to use online!

Are my pets medications discounted?

Yes. If the pet you are receiving medications for is enrolled you will receive a 20% discount on your invoice.

Are preventives discounted?

Yes. If the pet you are receiving preventatives for is enrolled you will receive a 20% discount off your invoice. Plus any rebates that may apply.

Can my discount be used for end of life care or euthansia?

Yes. Your discount will be applied to that invoice unless you choose to have an in-home euthansia.